Effective Date: 11 May 2025
Last Updated: 11 May 2025

At North Devon Steam Team, part of the Gleam & Steam Group, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website (gleamandsteam.co.uk) and use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as well as guidance provided by the Information Commissioner’s Office (ICO).

1. Who We Are

North Devon Steam Team
Part of the Gleam & Steam Group
Website: https://gleamandsteam.co.uk
Email: info@gleamandsteam.co.uk

2. What Information We Collect

We may collect and process the following types of personal data:

• Name
• Email address
• Phone number
• Delivery and collection address
• Details about your laundry service needs
• Website usage data (via cookies)

3. How We Collect Your Data

We collect data in the following ways:

• When you fill in a contact form or quote request
  
• When you email or phone us directly
  
• When you browse our website
  
• When you book a collection or delivery
  
• Through cookies, pixels, and similar tracking tools (see below)
  
  

4. How We Use Your Data

We use your data to:

• Provide you with laundry and ironing services
  
• Respond to enquiries and provide quotations
  
• Schedule collections and deliveries
  
• Send confirmations or service updates
  
• Maintain customer records
  
• Improve our website and user experience
  
• Comply with legal obligations

We do not use your data for spam, or sell it to third parties.

5. Legal Basis for Processing

Under GDPR, we process your personal data using the following lawful bases:

• Consent – when you give us permission via forms or cookies
• Contract – when data is necessary to fulfil a service
• Legitimate interests – to improve and run our business
• Legal obligation – where we’re required to retain data for tax or business records
  

6. Cookies and Tracking

Our website is hosted on Shopify, which uses cookies and tracking tools to improve user experience and analytics.

When you visit our site, you will be prompted to accept or reject cookies. You can manage your preferences at any time.

We may use the following types of cookies:

• Essential cookies – for website function and security
• Analytics cookies – to understand how people use our site (e.g. Google Analytics)
• Functionality cookies – to remember preferences and speed up site use
  

You can control or delete cookies through your browser settings.

7. Third-Party Services

We may share your data only with:

• Shopify, our website host and form processor
• Google Analytics, for anonymous usage tracking
• Delivery partners, if applicable for laundry pick-up/drop-off
• Accounting or tax bodies, where required by law
  

All third-party partners are GDPR-compliant.

8. How We Store and Protect Your Data

• Data is stored securely via Shopify and trusted third-party providers
• We implement appropriate technical and organisational measures
• We retain data only as long as necessary (typically no more than 7 years for financial records)
  

9. Your Rights

• Under UK GDPR, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict certain types of processing
• Request data portability
• Withdraw consent at any time
  
  To exercise any of these rights, contact: info@gleamandsteam.co.uk

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, your data, or your rights, please contact:

North Devon Steam Team
Email: info@gleamandsteam.co.uk
Website: gleamandsteam.co.uk

If you’re not satisfied, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.